Refund Policy

Effective September 19, 2026

We do not offer voluntary refunds. This does not limit refunds, withdrawal rights, or other remedies required by applicable law or the rules of the seller or payment provider.

1. Who this policy applies to

This policy covers Prep, operated by Tova Dating Inc., doing business as Tova Platforms, registered in Delaware, United States. Paid checkout is currently not enabled. Once subscriptions are available, this policy applies to subscription charges alongside the terms presented at checkout.

2. Subscription charges

Except where law or applicable provider rules require otherwise, initial subscription payments, renewal payments, and annual payments are non-refundable. We do not provide prorated refunds or credits for unused time, unused recipe or assistant allowances, or a change of mind. Annual subscriptions are billed upfront for the year; the displayed monthly equivalent is not a monthly installment plan.

3. Canceling a subscription

You can cancel future renewals through the subscription-management link provided by your payment provider, or through the Apple or Google account used to purchase. Cancel before your renewal date. Cancellation normally preserves access until the end of the period already paid for, but does not itself refund that period. Deleting the app or a Prep account does not automatically cancel a separately managed subscription.

4. Legal and payment-provider exceptions

Mandatory consumer protections take priority over this policy, including any applicable rights concerning defective or undelivered services, unauthorized charges, or withdrawal from a purchase. We do not assume that opening an account or using the app waives a statutory right. Any legally required consent or acknowledgment for immediate digital delivery must be handled at checkout.

For purchases processed through Paddle, Paddle is the merchant of record and its buyer terms and refund decisions apply. Contact Paddle through the link in your receipt for billing assistance. Apple and Google process refund requests for purchases made through their respective stores under their own policies. Prep cannot override a refund or remedy those providers are required or entitled to grant.

5. Billing problems and support

If you believe a charge is unauthorized, duplicated, incorrect, or subject to a legal refund right, contact support@tovaplatforms.com. Include your account email, receipt or transaction reference, date, and a description of the issue. Never send your password or full payment-card details. We will investigate and coordinate with the relevant provider as appropriate. Any approved refund is processed through the original payment provider; timing depends on that provider and your bank.

6. Contact

Tova Dating Inc. (doing business as Tova Platforms)
Delaware, United States
support@tovaplatforms.com